For over twenty years Frank LoBue has worked in the retail industry. Over the course of his career, he has delivered strong operating and financial results in spite of the challenging environment of retail sales. Frank’s skills include strategic planning, team building, and inventory management as well as a strong work ethic and commitment to providing excellent customer service. Frank worked as a Senior Director of Retail Operations and helped operate a number of brick an mortar stores, wholesale business, and an e-commerce website.
While attending Wagner College in Staten Island, New York, Frank LoBue started working part-time for the GAP. In 1991 Frank graduated with his Bachelor of Science in Accounting. By 1993 he became a manager at GAP and earned his MBA in Management and Finance from Wagner College as well. For the next two to three years, he managed various stores for the GAP. Frank’s experience at the GAP taught him a lot about retail and management. He held various positions with the organization during his early career including Associate Manager, Assistant Manager, and Floor Supervisor. In addition to working for the GAP, Frank worked for Structure, Limited during his early career as a District Manager, Store Manager, and other positions.
According to Frank LoBue, the best aspect of working in the retail industry is working with people—both the team members and the clients. Every day Frank gets to meet people from various backgrounds and provide them with a service that makes them happy. Plus, he gets the opportunity to work with hard working team members who make the job fun. Another positive aspect of working in retail is the variety of the work. Frank likes to take a small business owner mindset with everything he does. In college, he studied small business management, and he loves getting the opportunity to apply what he learned to the job.
The most challenging aspect of working in the retail industry is keeping the customer interested and adapting to the changing retail environment. However, as a result of his experience, Frank has the skills and knowledge to navigate the changing retail landscape. Changing the product line, keeping up with the latest fashion trends, and proper marketing are just some of the strategies that Frank and his team use to stay ahead of competitors and attract customers.
Outside of work Frank enjoys spending time with his family, watching baseball, and coaching his son and the local baseball team.
With the age of technology, the way loyalty programs have been viewed and interacted with has shifted dramatically. Loyalty programs are no longer a simple punch card that customers can use every time the make a purchase. Smartphones and other new technologies have forced Loyalty programs to change but the significance of having a good loyalty program has not diminished.
In recent years Amazon has been the frontrunner is retail sales in the US and arguably around the world. The effects that Amazon is having can be felt on a global scale. Recently, Amazon has surpassed Walmart, the second largest retail store, in their value and continues to grow at an alarming rate.
Robots and artificial intelligence has been starting to trickle into retail stores across the US. Grocery stores in particular are taking advantage of these new technologies and they may be in a store near you! This article will talk about two different robots that are being implemented in grocery stores and warehouses and what this means for their human counterparts.